The overall look of the wheel is beautiful, but I have to say I was not satisfied with the QC side of things. I placed an order for my first wheel and for what it cost you would assume that it would have The presentation to come with it. I received my wheel in a box with hardly any protection. The the airbag replacement was up against the cardboard box and as you know the carriers aren’t the best at taking care of boxes.
The first string wheel I received was completely unacceptable. It looked like they removed the steering wheel and airbag cover off of our wheel that the airbag was deployed from. It had that white powder that you see when an airbag has been used all over it. Even more the wheel used. Back of the wheel had scratches and scripts, this is an expensive steering wheel and first impressions were not good. I didn’t reached out to the customer service and they responded with a “I’m sorry the stair wheel did not meet your expectation.” Email which did not sit well with me because if the condition in which the wheel came in meets their expectation, that’s very low standards.
I went back-and-forth with them to have them replace the wheel. They proceeded to do so, but took their cool time shipping it out. My first wheel I made sure I took the fastest shipping so I can get it to me because I had my car going into the shop to get everything done from tints, PPF and interior detailing and I already had an appointment that I could not reschedule because I’ll lose my $400 deposit. I told him that and there was no rush for them to send me out the replacement wheel so I got it and still had to lose money on my deposit because it didn’t get here on time to meet my appointment. I got the second wheel it looked fine, but the airbag cover still has the same QC issue that the last one did. The center strip on the top of the wheel does not sit center , there was no more airbag dust, but the Tesla was not flush and even on all sides . And like I said, for the amount of money you’re paying you would expect them to have a better fit and finish for what you pay. So I decided to use the OEM airbag cover, and left theirs in the box with the OEM wheel.
Like I said, they make a phenomenal looking wheel. It’s beautiful. I might just have a bad experience with the wheels, but that does not mean I won’t be shopping with them anymore. I like the Tesla model three – and door replacement, carbon fiber. I have those on order so now I just have to wait and see how they show up and how they look and if it turns out to be the same story that’s it for this company and I’m cutting ties. I would love to say you get what you pay for but I paid a lot and I didn’t get anything I thought I would.
I’ll leave some photos below when you guys be the judge. Let me know if I’m overreacting. The one with the steering wheel on is the replacement. (notice the off centered strip)
